Suzan Sadek
Mentor
Rising Codementor
US$10.00
For every 15 mins
ABOUT ME
Enthusiastic innovative developer and mentor
Enthusiastic innovative developer and mentor
it is a rewarding expereience that you give me double sided expereince to deeply asssit others and also keep my knowledge up to date with the complex issues which assist career growth as a developer and computer science lecturer.
Sydney (+11:00)
Joined June 2024
EXPERTISE
6 years experience
5 years experience
5 years experience
7 years experience
5 years experience
5 years experience
3 years experience
REVIEWS FROM CLIENTS
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EMPLOYMENTS
Release Manager / Change Manager, Technology Knowledge and Training Manager
iPartners
2022-11-01-2024-04-01
- Built a Knowledge repository, encompassing technical notes, end-user guides, and backend administration manuals. This has signifi...
- Built a Knowledge repository, encompassing technical notes, end-user guides, and backend administration manuals. This has significantly improved access to essential information across various user segments and streamlined operational procedures.
- Successfully orchestrated the seamless delivery of software releases, ensuring timely deployment while minimizing disruptions to operations. This involved implementing efficient release management processes, coordinating cross-functional teams, and improving release cycles to enhance overall product quality and customer satisfaction.
- Developed comprehensive change management plans outlining the scope, objectives, timelines, and communication strategies for technology transitions.
- Identified and engaged key stakeholders (delivery team and product owners) to design practical products and upcoming iterations. Led collaboration with Subject Matter Experts (SME) to translate business area procedures and processes effectively to identify training needs across departments to ensure alignment and support for technological changes. Communicated effectively to address concerns and garner buy-in.
- Conducted thorough assessments to understand the potential impacts of technological changes on processes, systems, and personnel. Identified risks and developed mitigation strategies.
- Facilitated Agile principles, techniques, and tools, grooming the backlog, facilitating ceremonies, and coaching others.
- Simplified Agile events, providing recommendations and managing outcomes through team leaders.
- Ensured the team lived agile values and principles and followed the processes and practices.
Testing
Microsoft
Atlassian
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Testing
Microsoft
Atlassian
Document management
ServiceNow
Test Automation
Adobe captivate
Camtasia
Miro
Articulate Storyline
Documentation Process
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Technology Change Lead and Technical Writer
Administrative Appeals Tribunal
2019-08-01-2022-11-01
- Developed training programs and materials to equip staff with the necessary skills and knowledge to adapt to new technologies. Pr...
- Developed training programs and materials to equip staff with the necessary skills and knowledge to adapt to new technologies. Provided ongoing support and resources to facilitate learning.
- Developed and executed communication plans to keep stakeholders informed about upcoming changes, progress, and support mechanisms available. Ensured clear and timely communication channels were established.
- Improved communication, effectively led, and empowered the change champions to transformational change success. Designed, developed, and delivered engaging, creative training session plans.
- Adapted quickly to new technologies by volunteering to be piloted to test and adapt to new technologies.
- implementation of technological changes, working closely with IT teams and vendors to ensure smooth transitions.
- Coached managers and supervisors to improve implementation communication.
- Tracked the implementation progress with regular meetings, feedback, or written surveys.
- Designed and delivered cybersecurity awareness sessions covering phishing, hacking, etc., and strategies to improve internal staff knowledge to avoid cyber-attacks.
- Developed training materials and support materials including e-learning content using Adobe Captivate, Articulate 360, Camtasia, and Snagit to help manage the change process for the rollout of projects.
- Developed video demonstrations, and tutorials to assist end users in adapting to the new IT projects and changes. Developed online and blended learning programs and assisted facilitating teams to implement high-value integrated flexible learning using technology.
- Used the Jira Work Management board to create current issues, monitor the status of my issues, coordinate the development of projects, track the project progress, and manage my assigned priorities.
- Used Miro and Microsoft Whiteboard to visually collaborate to improve the process.
Microsoft
Jira
Document management
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Microsoft
Jira
Document management
ServiceNow
Technical Writing
Adobe captivate
Camtasia
Miro
Articulate Storyline
Technical documentation
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Technology Trainer and Assessor
Malka Group - TMG College
2019-01-01-2019-08-01
- Developed comprehensive change management plans, delineating scope, objectives, timelines, and communication strategies for seaml...
- Developed comprehensive change management plans, delineating scope, objectives, timelines, and communication strategies for seamless technology transitions.
- Successfully integrated Multi-Factor Authentication (MFA) into existing systems and workflows. A well-executed implementation that minimized disruptions to user experience while effectively mitigating security risks. This included providing user-friendly authentication methods and clear guidance on how to set up and use MFA, thereby fostering user adoption and compliance.
- Our Tribunal system seamlessly transitioned to virtual or hybrid hearings, reducing the backlog by 40% within the first months.
- Provided ongoing support and monitored student progress throughout the training program, including conducting observations, marking, and assessments during work placements, demonstrating a proactive approach to student development and success. This holistic approach ensured that students received the necessary support and guidance to excel in their studies and future careers.
PowerPoint
Adobe captivate
Camtasia
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PowerPoint
Adobe captivate
Camtasia
Articulate Storyline
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