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Robin Cheng

Robin Cheng

Codementor adminAdmin
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Rising Codementor
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ABOUT ME
Product Operations @ Codementor
Product Operations @ Codementor

Skilled in automation with no-code tools and process optimization to drive operational efficiency. Proven ability to streamline workflows and improve productivity.

English
Taipei (+08:00)
Joined March 2018
EXPERTISE
HubSpot
3 years experience
Zapier
4 years experience
SQL
4 years experience

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SOCIAL PRESENCE
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EMPLOYMENTS
Product Operations Manager
Arc
2022-03-01-2024-01-01
  • Led development and implementation of data dashboards resulting in a 30% increase in operational efficiency by enabling real-time...
  • Led development and implementation of data dashboards resulting in a 30% increase in operational efficiency by enabling real-time tracking of business KPIs and statistical metrics.
  • Increase efficiency by 40% by automating processes to facilitate workflow standardization and enhance collaboration among departments.
  • Mentored team member, cultivating problem-solving skills and fostering effective cross- team communications.
SQL
Zapier
HubSpot
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SQL
Zapier
HubSpot
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Product Operations Specialist
Arc
2020-07-01-2022-03-01
  • Designed, developed, and managed a minimum viable product (MVP) using no-code tools, achieving a rapid launch within one week and...
  • Designed, developed, and managed a minimum viable product (MVP) using no-code tools, achieving a rapid launch within one week and serving more than 1000 users over six months.
  • Built and maintained HubSpot deal pipelines for revenue team, including migrating data into HubSpot to ensure data integrity.
  • Set up HubSpot workflow and increased efficiency by 30%.
  • Streamlined the product launch process, reducing time-to-market by 30% through enhanced cross-departmental workflows and automation tools, directly contributing to a 15% increase in annual product releases.
SQL
Zapier
HubSpot
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SQL
Zapier
HubSpot
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Product Operations Specialist
Codementor
2018-03-01-2020-06-01
  • Delivered end-to-end internal and external support for technical issues, enhancing operational efficiency and elevating customer ...
  • Delivered end-to-end internal and external support for technical issues, enhancing operational efficiency and elevating customer satisfaction levels.
  • Collaborated with product team to perform rigorous QA examinations on new features, resulting in a 20% decrease in post-deployment bugs.
  • Streamlined processes for user report generation and dispute resolution by implementing automated workflows, leading to a 25% reduction in turnaround time.
SQL
Zapier
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SQL
Zapier
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