Megan 🐹

• Manage a community of 700+ developers, including representing their interests in meetings, platform moderation, enforcing our Code of Conduct and handling reports, and working with a cross-department team to handle incidents, warnings, and disputes.
• Oversee all official company communications to platform members. Develop and implement communication guidelines for the company. Provide staff de-escalation training as needed.
• Organize and facilitate social and educational events for our developers, both virtual and in-person.
• Manage department budget and tooling, maintain department documentation, and manage direct reports.

Accomplishments

• Contributed to the company’s Cybersecurity Handbook and spearheaded the development of our official company values.
• Defined KPIs and dashboards to measure success of the developers and the community team’s initiatives and interventions.
• Defined selection criteria, implemented systems, and wrote documentation for a variety of scenarios in which favoritism and bias had become systematized.

• Serve as the main point-of-contact for 700+ developers on our platform.
• Track and manage developer engagement on platform, ensuring we have the right range of skills, timezone coverage, and availability.
• Produce educational and motivational content for platform members including emails, newsletters, in-app posts/chats, Slack posts, online courses, and articles.
• Develop an inclusive, supportive, and safe community.

Accomplishments

• Developed and implemented a new 90-day educational onboarding process, along with a messaging series for new developers.
• Created, implemented, and enforced a Code of Conduct and reporting process for incidents to keep our community safe from harm.
• Laid groundwork for department by organizing our shared drive, documenting processes, writing and publishing meeting notes, analyzing data that had not previously been reviewed, and introducing standards.