Luis

Designed, developed, and implemented advanced data solutions empowering telecom businesses and maximizing the value of data for AT&T Mexico and MasMovil Panama, using technologies like K2View Fabric, Kafka, Cassandra, Oracle Java, Python, etc. The detailed activities include:

• Leveraged K2View’s innovative Data Fabric platform, to help clients create scalable, real-time data pipelines, transform complex datasets into actionable insights, improve performance in high-volume data environments and ensure seamless integration across diverse systems.
• Developed and implemented a scalable platform for AT&T Mexico to aggregate, process, and visualize customer data from diverse sources, delivering real-time insights. This platform enabled applications to resolve complex queries in milliseconds, significantly improving performance and user experience.
• Designed and implemented a system to manage the line portability and activation process, migrating CRM, Billing and external customer info from Claro Panama to MasMovil Panama. Collaborated with cross-functional telecom teams to ensure data integrity, secure transfer, and compliance with industry standards and regulatory requirements.

Dynamic entrepreneur and software development leader with experience founding and managing three ventures: Yaciment (eCommerce solutions), Creategia (brand strategy and digital marketing), and iCoders (software development). Adept at identifying market needs, architecting scalable digital solutions, and leading cross-functional teams to build innovative software products. Skilled in business strategy, product development, and technology-driven growth, with a passion for transforming ideas into high-impact digital solutions.

Responsible for managing the technical aspects for the merchant's implementations on the CyberSource side, and assist in ensuring that the merchant's integrations are functioning optimally. Assist with a merchant’s initial launch of CyberSource products and services, and also responsible for driving the merchant relationship after the initial
implementation. In case that a merchant finds any CyberSource related concerns, the responsibility is to address the issue, or help drive the incident to a resolution. Detailed activities:
• Act as primary technical point of contact for a portfolio of merchants and partners, addressing any technical challenges or payment questions a merchant that may arise.
• Manage merchant escalations until the issues have been resolved.
• Manage new merchant implementations and provide consultative payment guidance.
• Educate merchants on how new CyberSource products and functionalities may contribute to their business models.
• Monitor accounts to ensure optimal transaction performance.
• Advocate product enhancement requests with the cross-functional teams.
• Lead product trainings and perform merchant business reviews as needed.
• Build deep product knowledge in CyberSource products and services.
• Partner with Sales to build relationships with technical and business contacts across merchant account portfolio.
• Engage merchants in face to face meetings.