Data Scientist with 6 years of expertise in Machine Learning, Generative AI, Data Analysis and Visualization and Data Engineering. From retail segmentation to predictive maintenance, I specialize in crafting impactful solutions utilizing Python, SQL, GCP, AWS, and innovative approaches.
I have transformed data accessibility with an AI-driven WhatsApp Chatbot, providing tangible benefits to directors and managers. Additionally, I have excelled in optimizing media investments, engineering delivery time predictions. Proficiency in ETL design, regression modeling, and agile methodologies underlines my commitment to delivering high-quality solutions.
Beyond technical skills, my strong communication abilities facilitate effective collaboration throughout cross-functional teams and ensure successful project outcomes.
Developed an AI-driven solution for predictive risk analysis in customer experience (CX) and customer success (CS).
The project f...
Developed an AI-driven solution for predictive risk analysis in customer experience (CX) and customer success (CS).
The project focused on predicting the Net Promoter Score (NPS) for individual customers and classifying them as promoters, neutrals, or detractors.
Using Python as the primary language and GPT-4 as the main LLM, the system combined a regression model for NPS prediction with explainability techniques to analyze customer data obtained via API.
An LLM chain was implemented to automatically generate detailed PDF reports, including actionable plans for the CS team.
The solution streamlined operations, providing data-driven insights and improving customer retention and satisfaction.
Development and maintenance of taxes forecasting using Time Series models (e.g. Exponential Smoothing, Naive Forecasting), including new experiments and results analyzis, at a cross-functional team for the Tax Intelligence product. Responsible for delivering taxes forecasting analysis and communicating with stakeholders and managers.