Hoa Do

- Build a proof of concept for the upcoming government projects. Build a custom portal with themes and widgets explicitly suited for specific agencies. - I was in charge of building a CMDB proof of concept with Itential. - In charge of migrating the government's data from one instance to another.

- Design and architecture of the process of consolidating HR's instance into IT's instance. - Oversaw the migration of HR data (HR Cases, HR Profiles, HR knowledge articles) for 20+ million records. - Managed a team in developing a "Payroll Overpayment" app, recovering $8 million post-Kronos 2022 hack. - Managed successful upgrades of production and sub-production. - Implemented Agile methodologies and conducted training for efficient project tracking. - Solely developed a compensation application in ServiceNow, streamlining processes in a 3-month timeframe. - Implemented code reviews on update sets, ensuring quality control before migration.

- Developed ten custom applications on ServiceNow (ITSM), spanning both platform and portal functionalities. - Build an app called Clinical Ladder to help streamline the process of nurses getting promoted. - Led offshore and onshore developers in crafting an application for external healthcare partners to access patient data. - Conducted thorough peer reviews for offshore code, ensuring high-quality deliverables before sending them to QA. - Setup and maintain MID Servers for the CMDB team.