Ernesto Mangia

● Spearheaded the implementation of an administration online app to support the business operations and new client onboarding process in 4+ countries. ● Migrated an administration tool from .NET Framework to .NET 6. ● Designed, coded, tested, maintained, and delivered software on time according to business needs. ● Implemented front-end components and back-end services (Web API) using .NET Framework, C#, Angular, Angular Material UI, and Typescript. ● Planned, designed, and developed new solutions by analyzing users' needs. ● Trained and mentored new senior software developers. ● Deployed to test and production servers using stand-alone virtual machines. ● Applied Entity Framework, AutoMapper, HTML5, CSS, and SQL Server to software development. ● Managed project scope, time, and tasks using a hybrid of Scrum and Kanban with Jira. Increased data reliability and availability. Removed inefficient tasks that were handled manually by the team. Reduced back and forth between internal employees. Accelerated the new-client onboarding process from weeks to days.

● Developed a Live Chat as a service for Formilla.com offers. ● Worked as a Senior Full Stack .NET Developer on a team of 7+ people including a team leader, a software architect, developers, and testers. ● Spearheaded the development of 15+ features used by 10k+ users such as IP blocking, file sharing, billing, chat transcripts, and pre-chat fields. ● Applied C#, ASP.NET Web Forms, JavaScript, jQuery, Bootstrap, CSS, HTML, and SQL Server to software development. ● Led the development of the company blog and the maintenance of 6+ CRM plugins 5-star rated. ● Increased customer retention rate by planning, designing, and implementing new solutions on time based on users' feedback. ● Identified, diagnosed, and solved 99% of technical support tickets without needing to escalate them to engineers. ● Trained and mentored new senior software developers and customer support, representatives. ● Managed scope, time, and tasks of assigned projects using Scrum in a team and startup environment. Increased company revenue by getting more client subscriptions. Also increased client retention rate. Improved the quality of the technical customer service. Reduced several hours that the team wasted in manual repetitive tasks.