Getting things done while everyone is evolving professionally is what I call a win-win situation. I deliver a high level of performance and demand that from my teams. I thrive in an environment where I have to make decisions and deliver results. Having a higher emotional intelligence I find it easy to collaborate and communicate. I take the lead and build inter team competence by demanding respect and trust. These standards are non-negotiable for me. I work smart and provide reliable management so I will let you know if something is unrealistic, not based on data or simply not right. I do my best work in managing expectations, especially in crises. Going back in time in my over 15 years of experience I am truly grateful for the generous portfolio of successfully delivered projects that enlarged my IT landscape knowledge base. Starting with navigation software, going through media, smart home, financial services and even air transport, I can now say that I am at a real level of seniority in terms of IT management. If you have your own IT team or product and you demand high standards, please do contact me.
• Increased business efficiency by:
- implementing a time tracking process to gather analytics that allowed us to measure and und...
• Increased business efficiency by:
- implementing a time tracking process to gather analytics that allowed us to measure and understand resource allocation for a better decision making process
- improving the integration of new employees by developing and implementing an on-boarding process
• Improved customer satisfaction and experience by:
- setting up workflows for support lines tickets
- implementing a process for knowledge sharing in the team that reduced the response time and increased problem solving capabilities
• Enhanced organizational dynamics by:
- clarifying the chain of command and decision making workflows by creating an organizational chart
- establishing career paths for all departments to support employee growth
• Increased operational efficiency and mitigated potential business disruptions by implementing a process for absence management.
• Optimized organizational performance and ensured continuous improvement of operations by implementing a lessons learned process that helped in avoiding repeated mistakes
• Transformed the business vision and idea into reality by creating a project strategy and plan to achieve the launch of a new product...
• Transformed the business vision and idea into reality by creating a project strategy and plan to achieve the launch of a new product
• Minimized confusion and delays by implementing a definition of ready that enhanced team and stakeholders communication, confidence and expectations
• Improved product quality by implementing a definition of done that created transparency by providing a shared understanding of when work was completed
• Enhanced customer satisfaction informing them about product changes, adjustments and defect fixes by implementing release notes process
• Improved product quality by investigating, selecting and implementing a test management tool in order to track process, measure results and take informed decisions on release readiness.