Irshad Burtally

Irshad Burtally

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ABOUT ME
Java and ETL Consultant with 10+ years experience
Java and ETL Consultant with 10+ years experience

Senior consultant working on typical data warehouse, SOA, ESB, Big Data, hadoop, and data transformation projects. I know Java and Talend very well.

English
London (+00:00)
Joined March 2014
EXPERTISE
1 year experience
Building complex document using Talend DI. Reading/Writing documents from MongoDB as part of an integration project.
Building complex document using Talend DI. Reading/Writing documents from MongoDB as part of an integration project.
10 years experience
Installation and database design.
Installation and database design.
15 years experience
Seasonal programmer with Intermediate Java experience. I can build Java applications, RCP Eclipse applications, etc.
Seasonal programmer with Intermediate Java experience. I can build Java applications, RCP Eclipse applications, etc.
5 years experience
Work for etl company and delivered many ETL and SOA projects
Work for etl company and delivered many ETL and SOA projects
10 years experience
10 years experience
10 years experience

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EMPLOYMENTS
Senior Director, Customer Success Architecture (Global)
GitHub, UK
2021-10-01-Present
  • Define the vision and guidance for the Customer Success Architecture team
  • Build a high performing team from 7 to 54 with ...
  • Define the vision and guidance for the Customer Success Architecture team
  • Build a high performing team from 7 to 54 with 5 regional directors
  • Define and build a Customer Success Compensation Framework based on NRR and Usage
    Metrics for a global team of 100+ Customer Success Managers and Architects
  • Define business processes, playbooks and guides to enable the team to deliver Customer
    Success Outcomes globally
  • Partner with Professional Services, Marketing and Learning & Development teams to build a
    a knowledge base and learning day program.
  • Strategise and leverage team members to build a Digital and Scaled Model for Customer
    Success
  • Works closely with Customer Success Analytics team to build a Customer 360 view.
  • Enable the teams to resolve customer impacting situations while delighting our customers.
GitHub
YAML
JavaScript
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GitHub
YAML
JavaScript
Gh pages
GitHub Actions
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Senior Director, Architecture, Strategy and Delivery Innovation
Talend, UK
2020-01-01-2021-09-01
  • Define the vision and guidance for the Talend Strategic Architect and Delivery Innovation
    programs
  • Deliver customer s...
  • Define the vision and guidance for the Talend Strategic Architect and Delivery Innovation
    programs
  • Deliver customer success outcomes through strategic architect and technical manager team
    globally
  • Train and enable Professional Services Managers and Delivery Managers on execution and
    delivery of Talend Success packages for our tiered customer base
  • Establish and manage the Delivery Innovation function to foster governance around field
    tools, methodologies, best practices, and technical enablement for employees, partners and
    customers
  • Definition and launch of Partner Accreditation and Partner Academy programs to streamline
    and scale partner enablement to meet business needs
  • Engage and drive to resolution challenging and customer impacting situations to enable
    adoption of Talend products
Talend
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Talend
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Senior Director, Global, Customer Success Architecture
Talend, UK
2018-04-01-2019-12-01
  • Defined and established the Customer Success Architecture function to drive thoughtleadership
    and product adoption across all...
  • Defined and established the Customer Success Architecture function to drive thoughtleadership
    and product adoption across all tiers of customer base
  • Contributed to the definition of Customer Success Health Scores, Customer Journey and
    Customer Success Packages
  • Built a global team of 25 Customer Success Architects with regional leadership
  • Streamlined internal processes to achieve better visibility into customer health score,
    escalations and outcomes
  • Actively engaged Talend Communities (employees, customers and partners) through
    webinars focused on Methodology, Architecture, Best Practices, and Tips and Tricks.
Talend
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Talend
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