About the talk
In this talk, we'll navigate the evolution from Service Level Indicators to AI-Driven Excellence, spotlighting tools ensuring not just functional but reliable services. Uncover the core of Service Reliability - grasping the essence of SLIs, SLOs, and SLAs. Learn how they fortify customer trust and ensure reliability, exploring metric selection, alignment with needs, architecture, and business objectives.
Discover strategies to set realistic SLOs, track and optimize them, leveraging data-driven decisions. Delve into crafting impactful SLAs, their role in building trust, while avoiding common pitfalls. Unveil the future of reliability with AI and Machine Learning, citing leading companies' real-world examples, addressing associated benefits and risks.
This talk will cover
- The Foundation of Service Reliability
- Key considerations and best practices for selecting relevant SLIs.
- Measuring and Enhancing Service Reliability with SLOs
- Crafting Effective SLAs for Building Customer Trust
- The Future of Reliability: AI and Machine Learning
About the speaker
Dmitry is a software engineer based in London, currently working at Meta, with over 15 years of experience in building scalable backend web services and full-stack web applications.